More connected teams
02 Telecom & customer experience
Every conversation should reach the right team.
When calls and messages are spread across tools, context is lost and service continuity becomes harder.
Connect my channels01 Scope
What we can integrate.
- 01IP telephony and UC
- 02Video conferencing
- 03Contact Center
- 04Omnichannel communication and messaging
Application example · illustrative scenario
Unify customer service
A team receives questions across several channels and needs to assign them, preserve context and follow up on each conversation.
Deliverables to define
- Channel and customer journey map
- Assignment rules and integration
- Agent adoption plan
How to evaluate progress
Response time, abandoned calls and continuity across channels.
Indicators, objectives and deliverables are agreed according to the assessment.02 Impact
Designed for operations, without adding complexity.
Consistent service across channels
Actionable information from every interaction
03 The Lansana approach
A clear roadmap to operational delivery.
Mapping journeys and critical channels
Platform design, integration and adoption
Monitoring, support and service optimization
Frictionless communication